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| Position: |
Customer Technology Support Manager
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| Salary: |
£55k + Benefits
Company Car / Allowance
Company Pension
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| Location(s): |
Based London
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| Job description: |
The Company
Our client is a national service provider with a pedigree dating back over 25 years. They have a diversified portfolio of services and have achieved quality status in their chosen business sectors.
They seek a Customer Technology Support Manager to deliver and rollout technology solutions; developing long term client relationships working closely with SME’s, operational support, stakeholders and customers.
Client Technology Manager Senior Solutions Consultant Technical Solutions Manager
The Role
Responsible for developing long term client relationships, to develop customer satisfaction with the delivery and roll out of technology.
Plan and coordinate the role out of the solution to clients.
Oversee the deployment of the solution meeting the key stakeholders to identify areas that improvements can be delivered.
Create policies and procedures to optimise the client experience and establish the best possible client support practices across the portfolio
Support the clients plan providing technical and product support so they can best utilise the software or products for their business needs.
Provide a demonstration of the solution enabling full engagement with customers
Manage the implementation and mobilisation of the solution organising regular user adoption/solution review meetings to ensure full customer satisfaction.
This role will involve regular travel across the UK & International (Europe predominately).
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| Candidate profile: |
The Person
Previous experience working in a client-facing role delivering system implementation coordination and roll out against scope and timelines set by clients requirements.
In-depth technical knowledge of security systems (Access control, CCTV systems, Drones, ANPR, Barriers, Facial recognition).
Commercial background delivering projects and technical solutions on budget.
Experience of system implementation and change management procedure.
The ability to deliver succinct and clear verbal and written reports where necessary.
Able to deal calmly and confidently with all demands from the operational team members stakeholders and clients.
Demonstrable experience working in a team to deliver a quality service to stakeholders and clients.
Knowledge of system administration processes, TrackTik or Fulcrum with project management and security workforce management software systems.
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To Apply for this Vacancy send your CV to John Woolf on 01206 329021,
or by e-mail to jwoolf@ssr-personnel.com,
quoting reference 5197373.
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| Details
last updated at 13:10 on Monday 23 March 2020 |
| Examples of past assignments |
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| Position: |
Country Manager, PNG
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| Location(s): |
PNG
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| Job description: |
Now hiring an experienced manager to run the day to day business activity of an airline operation in Papua New Guinea. You will be responsible for the P&L running of the administration and operations of a fixed and rotary wing operator .
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| Candidate profile: |
You will come from a background where you have run a business or aviation operaion in a country or a region. Ex forces welcome as well as commercial candidates from an aviation logistics company.
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| Position: |
Captain/First Officer Business Jets
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| Location(s): |
China
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| Job description: |
Captains and First Officers required for Chinese Airline operating the following business Jets of which you will have a current type rating, flown in the last 12 months and have 500+ hours:-
CL605/850, F7X/900ex-easy, G450/550, HW4000
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| Candidate profile: |
3500 hours total time
500 hours PIC or FO on type
Current flight within recent 12 months
ICAO level 4
Medical class 1
No history of incidients or accidents
No Criminal record
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| Position: |
Beechcraft Kingair 350 Engineer
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| Location(s): |
Africa
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| Job description: |
2 experienced Beechcraft Engineers who will be able to conduct 1000 hours inspection and 5 year maintenance check on Beechcraft Superking Air 350 Aircraft.
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| Candidate profile: |
Expected to run for 2-6 months max on contract and need immediate availability. Based in Africa. Accommodation and flights covered.
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| Position: |
B737 Avionics Technician
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| Location(s): |
Africa
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| Job description: |
Our client require a B737 licensed Avionics Technician for an immediate start in Africa on a contract basis for a 12 month period
You will be Boeing 737 -200 -300 -400 licensed
Salary: $60,000 Per annum
Accommodation, local transport, medical/accident insurance, meal allowance, return air tickets and VISA's all financed by our client for you.
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| Candidate profile: |
Experienced Licensed Engineer B737 -200 -300 -400
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| Position: |
Quality Engineer
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| Location(s): |
Africa
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| Job description: |
Our client currently require a Quality Engineer for an immediate start in Africa on a contract basis for a 12 month period
You will keep records of all technical/operations of our clients B737 aircraft.
Salary: $60,000 Per annum
Accommodation, local transport, medical/accident insurance, meal allowance, return air tickets and VISA's all financed by our client for you.
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| Candidate profile: |
Experienced Quality Engineer B737 experience preferred.
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| Position: |
Technical Support/EWS RWR Systems
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| Location(s): |
Europe
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| Job description: |
Expert technical support on RWR technologies to assist Purchaser side on technical management of RWR equipment suppliers.
Sal;ary negotiable to Experience, permanent or contract
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| Candidate profile: |
- General knowledge on aeronautical certification and qualification rules.
- Deep knowledge on Electronic Warfare Systems (EWS) design, mainly based on Radar Warning Receivers (RWR), Electronic Support Measurement (ESM) Systems, Electronic Intelligence (ELINT) Systems and Electronic Counter Measurement (ECM) Systems, including but not limited to the design, development and testing of them. Main skills:
- Detailed understanding of Radar employment, capabilities and processing to include ECCM
- Expert in the development of RWR, ESM and ELINT systems as it relates to platform survivability
- EW system hardware design experience as it relates to the detection radar system engagements
- Expert understanding of radar signal processing techniques
- Expertin advanced receiver architecture development, design, integration and testing
- Familiar with digital signal processing concepts.
- Understanding of RF transmitter technologies
- C to L bands airborne antenna specification, design and testing
- RadioFrequency & Video signal processing and techniques
- General computer controlled equipment electronics design
- Microwave based components design
- State-of-the-art electronic receivers, signal modifiers, digital recorders
- De-interleaving process,Signals characterization, Identification process, Geolocation process
- Software development in the scope of EWS
- Interfaces: ARINC, MIL-STD-1553B, Ethernet, others
- Human Machine Interface in EWS scope
- Interfaces with Ground Support Systems
- SW Benches integration tests of EWS
- HW/SW Rig integration tests of EWS
- Aircraft level functional and performances tests of EWS, on ground and on flight
- Experience in EWS international programs
- Ability to effectively and convincingly document and communicate designs, results, reports and presentations
- Fluent English level
- NATO SECRET Clearance (or at least, allowed)
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| Position: |
B1 Licensed Engineer - Global Express
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| Location(s): |
Central Europe
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| Job description: |
AOG team seeking Business Jet EASA B1 Licenced Engineers for permanent role in Europe to work on Gulfstreams, Falcons, Global Express & Challengers. Additional type rating courses provided.
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| Candidate profile: |
Must have current EASA B1 licence with at at least one of the above listed type ratings, multiple type ratings will be advantagious.
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| Position: |
Maintenance Manager/Chief Engineer
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| Location(s): |
Warm climate, TBA
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| Job description: |
Maintenance Manager/Chief Engineer required to run a business jet operation. Permanent position, you will lead the set up for a maintenance operation and manage the day to day running of rotational maintenance teams.
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| Candidate profile: |
Experience of running a maintenance operation, good communication in English language and man mangement skills required.
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| Position: |
Licensed Aircraft Maintenance Engineer - Gulfstream IV
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| Location(s): |
Africa
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| Job description: |
Licenced Gulfstream IV B1 and B2 engineers required for short term contracts or permanent roles in Africa. Competative salary along with flights, accommodation and transport provided.
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| Candidate profile: |
Licenced engineer or skilled mechanic with vast or recent Gulfstream IV experience available for September start.
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| Position: |
Licensed Aircraft Maintenance Engineer - Bell 412
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| Location(s): |
Asia Pacific Region
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| Job description: |
Asia Pacific Region : Experienced Bell 412 licensed engineers required for exotic assignment . You will join a progressive company as a full time staff member do a 4 week on/off rotation with all travel, accommodation and meals covered on tour. You will also enjoy the job security and benefits package that comes with a permanent role.
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| Candidate profile: |
You will be 412 specific licenced with 5 yrs experience, suitable for candidates who reside in the Asia/Pac region for ease of rotation.
Aussie & Kiwi licences are beneficial.
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| Position: |
Licensed Aircraft Maintenance Engineer
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| Location(s): |
SOUTH AFRICA
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| Job description: |
November contract £30 per hour. Delay winter, I have a nice contract leading up to Christmas for EASA Licensed Engineers on Bombardier Global Express XRS BD 700 1A10. You will be working in 1st class facilities in sunny South Africa. Flights, accommodation and transport provided in this prestigious assignment.
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| Candidate profile: |
EASA licence, Bombardier Global Express experience essential on engines & airframes, additional cabin interior knowledge would be beneficial. Ready to travel November 12th or 19th.
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| Position: |
Check and Training Captain
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| Location(s): |
South East Asia
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| Job description: |
Check and Training Captain required for S76 C++ for flying IFR off-shore operations in South East Asia. Pilots will need minimum 3000 hours with 1000+ on type to meet contract requirement. Permanent role for the appropriate qualifications.
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| Candidate profile: |
3000 hours & 1000 on type.
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| Position: |
Maintenance - Planning Engineer
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| Location(s): |
Basel, Switzerland
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| Job description: |
- Planning of Maintenance Projects
- Support the production during the maintenance events
- Client advisor in Planning maintenance
- Review and revise the Maintenance schedule on demand
- Prepare all scheduled Maintenance projects thoroughly and timely
- Responsible to process and support all assigned maintenance projects
- Prepare paperwork after completion of the project
- Follow internal procedures
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| Candidate profile: |
- Completed technical education or technical background
- At least 2 years experience as an aircraft planning engineer or equivalent value knowledge
- Priority preference is experience on Bombardier or Falcon aircrafts
- MS-Office knowledge required, SAP would be an advantage
- Very good English skills (written and spoken)
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